🖥️ General
What is VA Hosting?
VA Hosting provides reliable game server hosting with a focus on performance, stability, and affordable pricing.
What games do you host?
We currently specialize in ARK: Survival Ascended servers, with additional games potentially being added in the future.
Where are your servers located?
Our servers are hosted in professional datacenters with high-speed network connectivity in EU, USA and Asia.
Are the servers dedicated or shared?
Our hosting infrastructure uses powerful dedicated server hardware designed to provide consistent performance for our game servers.
How quickly is my server activated?
Servers are typically provisioned within 24 hours after payment, and clients are informed when ready to use as soon as setup is complete.
ARK: Survival Ascended
Can I install mods on my ARK server?
Yes. ARK: Survival Ascended supports mods, and you can install and manage supported mods through your server.
Can I change the server settings?
Yes. You can customize settings such as XP rates, harvesting, taming, breeding, difficulty, player stats, and many other configuration options with custom ini.
Can I change the map?
Yes. You can change your server's map, provided the map is supported by ARK: Survival Ascended.
Can I run multiple ARK maps?
Yes. We offer 5 and 10 map cluster configurations.
Can I create an ARK cluster?
Yes. VA Game Hosting supports ARK clusters, allowing players to transfer characters, creatures, and items between connected servers.
Can I transfer my existing ARK server to VA Hosting?
Yes. If you're moving from another host, we can help you migrate your existing server files where supported.
Will my server have automatic backups?
Yes each server has a 24 hour backup schedule.
Can I restart my server whenever I want?
Yes. Server management allows you to restart your server when necessary.
🛠️ Support
How do I contact support?
You can reach us anytime through our Discordor by email at vahosting@protonmail.com.
Support is available 24 hours.
When is support available?
24 Hours
Can you help me configure my ARK server?
Yes. We can assist with common server configuration and troubleshooting.
Can you help install mods?
Yes. We can help troubleshoot mod installation and configuration issues.
Can you help with ARK cluster setup?
Yes. We can assist with setting up and troubleshooting cluster configurations.
What happens if my server goes offline?
Contact support if the server does not automatically recover. We'll investigate the issue and work to restore service as quickly as possible.
